Refund policy

Return Guidelines

  • All merchandise item/s must be returned in its original “unused” condition associated item/s when returned
    • Manufacture label/s & packaging/s
    • Sellable condition
  • All merchandise item/s that have been altered, manipulated, used, stretched, or changed/modified to its cosmetic appearance for any item/s will be subjected to an automatic denial for approval (No store credit will be given).
  • All online item/s must be returned within the 14 day return window from the date received.
  • All in-store pickup item/s must be returned within 5 days from the date ordered.
  • “Approved” returned items that were received as a gifts will be given store credit for the original purchase valued.

 


Exempt Items (FINAL SALE: No Return/s or Store Credit)

  • Discounted items / using a promo code
  • White / Light Clothing
  • Items marked “Final Sale”
  • Gift Cards
  • All products are final Sale




Instructions for returns

  • A copy of the receipt, invoice, or packing slip must be included inside returning package.
  • All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our warehouse) unless:
    • Customer is missing item/s or order/s
    • Customer received wrong item/s or variant (e.g. color, size, etc.)
    • Customer did not order the item/s or order/s
    • Customer received duplicate item/s or order/s
  • All “non-exempt” returned items must be mailed back to:



  • Please write your original order number on the outside of the package or return label. 
  • If the returned item/s are valued more than $75, make sure you ship with a tracking number and its associated insurance value.
  • Our returns department strives to process all returns within 48-72 hours. 
  • If a customer has returned two (2) or more separate order/s within a six (6) month period, they will no longer be able to return or receive store credit thereafter for any item/s or reason/s. If a customer continues to violate our return policy during this period, we will have the right to refuse any transactions and/or services during this six (6) month return policy.